Contact Us

Thank you for visiting Fergarden.
If you encounter any problems while browsing products, placing orders, or using our products, or if you would like to learn more about our products and services, please feel free to contact us. Whether it's pre-sales inquiries, order-related issues, or after-sales support, we will carefully review your message and do our best to provide clear, practical answers.

📧 Contact Email

fergardenofficial@hotmail.com

This email address is our primary method of communication and is suitable for the following situations:

  • Product information inquiries (e.g., materials, dimensions, applicable scenarios, styling suggestions, etc.)
  • Order-related issues (ordering, payment, shipping status, logistics tracking)
  • After-sales service (returns and exchanges, usage problems, feedback, and suggestions)
  • Business cooperation or other inquiries
  • To help us understand and process your request more quickly, please describe your needs in detail in your email and provide your order number or relevant screenshots if applicable.

📞 Contact Number

+86 13278150782

This phone number is primarily for business hours communication and is suitable for urgent matters or information that requires quick confirmation. If we are unable to answer your call immediately, please feel free to leave a message via email, and we will reply as soon as possible.

📍 Contact Address

4th Floor, Building 1, No. 213 Mingchuan Road, Baiyan Science and Technology Park, Baiyan Community Service Center, High-tech Zone, Hefei City, Anhui Province, China

This address is our company's office location and is used for business communication and document exchange.

🕒 Business Hours

Monday to Friday: 9:00 AM – 6:00 PM (GMT+8)
Weekends and national holidays are not fixed working hours, and replies may be delayed.

⏱ Reply Time Explanation

  • Emails received during business hours will usually be replied to within 24 hours.
  • Inquiries received outside business hours will be processed in the order received on the next business day.
  • During peak order periods or around holidays, reply times may be slightly longer. Thank you for your understanding and patience.

We highly value every customer's message and feedback, and we will continuously optimize our products and services. Thank you for your support and trust.