Privacy Policy

Fergarden (hereinafter referred to as "this website" or "Fergarden") highly values the privacy and protection of users' personal information. Please read this Privacy Policy carefully to understand how we collect, use, store, share, and protect your information. By using this website or purchasing products, you agree to this Privacy Policy and related terms.

1. Information Collection

Fergarden may collect the following information during your use of the website and services:

Information provided by users

  • Account information: Name, email address, mobile phone number, registered username, and password
  • Order information: Shipping address, payment information (used only for payment; complete credit card information is not stored), purchased products, and quantities.
  • Customer service and feedback: Messages, inquiries, after-sales service requests, complaints, or suggestions
  • Other information: Additional information is provided when participating in promotional activities, registering for newsletters, or subscribing

Automatically collected information

  • Device and browsing information: Device model, operating system, browser type, IP address, geographical location (approximate)
  • Browsing behavior: Pages viewed, time spent on pages, click records, search history
  • Cookies and similar technologies: Used to record user preferences, login status, and website access statistics

Third-party information

  • When you use third-party payment platforms (such as PayPal) or third-party logins (such as social media accounts), Fergarden may collect necessary user information for order processing and customer service.
  • We may collect anonymous statistical information from partnered advertising and analytics platforms to optimize the website and service experience.

2. Information Use

Fergarden uses information for purposes including, but not limited to:

  • Order processing and fulfillment: Processing payments, shipping, returns, exchanges, and after-sales service
  • Customer service: Responding to inquiries, resolving problems, and providing after-sales support
  • Website and service optimization: Analyzing user behavior, improving website functionality, and enhancing the shopping experience
  • Marketing and promotion: Sending order status, shipping notifications, event or promotional information (users can choose whether to receive these)
  • Legal compliance: Complying with laws and regulations, protecting the legitimate rights and interests of Fergarden or users
  • Fraud prevention and security: Identifying potential risks, preventing fraud or unauthorized activities

3. Information Sharing and Disclosure

Fergarden will not sell or rent your personal information to third parties. Information sharing occurs only under the following circumstances:

  • Logistics and payment service providers: for order processing, delivery, and payment settlement
  • Legal and regulatory requirements: disclosure as required by courts, government, or regulatory agencies
  • Company operations: relevant information may be transferred with the business during mergers, acquisitions, or asset transfers
  • Technology and service partners: assisting Fergarden in providing website maintenance, customer support, or data analysis services

We will ensure that third parties comply with this Privacy Policy and applicable laws when handling user information.

4. Information Storage and Security

  • Fergarden employs reasonable technical measures to protect personal information, including encryption, access control, and secure server storage.
  • We restrict internal access to personal information and grant it only to necessary personnel.
  • Despite security measures, internet transmission or storage cannot be guaranteed to be secure. Users must appropriately safeguard their account information and passwords.
  • In the event of a data breach, we will promptly notify users and take remedial measures as required by law.

5. Cross-Border Data Transfer

  • Due to Fergarden's cross-border operations and logistics arrangements, some personal information may be transmitted or stored on servers inside and outside the country.
  • We will take necessary measures to ensure the security of data transferred across borders, including encryption and contractual obligations.
  • Users acknowledge and agree to cross-border data transfer and its potential risks, and recognize the security measures we have taken.

6. Cookies, Tracking, and Analytics Technologies

  • The website uses technologies such as cookies, pixel tags, and analytics tools to collect information about user browsing behavior and preferences.
  • Cookies are used to record login status, optimize the shopping experience, analyze access data, and display personalized content.
  • Users can manage or turn off cookies in their browser settings, but this may affect the use of some functions.

7. Third-Party Services and Links

  • This website may contain links to or services from third parties (such as payment platforms, logistics tracking, and advertising networks).
  • Fergarden is not responsible for the privacy policies and practices of third-party websites. When accessing third-party services, please comply with their privacy policies.

8. Children's Privacy

  • This website and services are not intended for children under 13 years of age.
  • We do not knowingly collect personal information from children under 13 years of age. If we discover that we have inadvertently collected such information, we will promptly delete it.

9. User Rights

Users have the right to:

  • Access and Correction: View, modify, or update personal information
  • Deletion: Delete personal information within the limits permitted by law
  • Restriction of Processing or Withdrawal of Consent: Regarding marketing information or specific processing activities
  • Data Export: Request a copy of your personal data

Users can exercise the above rights by contacting us via email, and we will respond within a reasonable time.

10. Information Retention

  • We retain user information only for the necessary period for order fulfillment, after-sales service, and legal compliance.
  • If the information is no longer needed or the user requests deletion, we will securely delete or anonymize the data.

11. Legal Basis and Compliance

  • Fergarden complies with applicable national and regional privacy and data protection laws.
  • We protect data security in accordance with legal requirements, and we process user information only within a lawful and necessary scope.

12. Policy Updates

  • Fergarden may update its privacy policy in response to business development or legal requirements.
  • The updated policy will be published on the website and will take effect immediately.
  • Users are advised to regularly review the privacy policy to stay informed of the latest information.

13. Contact Information

If you have any questions, complaints, or suggestions regarding the privacy policy or the processing of personal information, please contact:

  • Email: fergardenofficial@hotmail.com
  • Phone: +86 13278150782
  • Address: Room 7409, 4th Floor, Building 1, No. 213 Mingchuan Road, Baiyan Science and Technology Park, Baiyan Community Service Center, High-tech Zone, Hefei City, Anhui Province